Q1. Pre-sale service:

A1: Please offer us detail sachet size, filling capacity, density, speed request etc, Then we will give you good quotation.

Q2. In-sale service:

A2: After placing order to our produce department, we will follow well your orders and inform you the production status. We will supply you photos

Q3. After-sale service:

A3: The machine will have one year warranty which will begin from the customer receive the machines. During the warranty year we will replace parts which are damaged (except man-make damage) to you. During covid reason, we don’t offer over sea service, but give on-line service for technology help, please forgive.

Q4: What is the packing machines used for?

A1: Please offer us detail sachet size, filling capacity, density, speed request etc, Then we will give you good quotation.

Q5: How to install the machines?

A5: two ways: 1, customer send technician to our factory to learn how to adjust machine, we train them with free.
2, we can send our engineer abroad to adjust machine and train workers.
3, During covid reason, we don’t offer over sea service, but give on-line service for technology help, please forgive.

Q6: What to do if the machines don't work appropriately?

A6: Generally, you will find the solutions in the manual. But if still can not solve the problem, please contact with the after-sale service department or the sales person by email or phone. We will reply you within 24 hours.

Q7: Can we invite your engineer to our company to install or solve the problem when necessary?

A7: Sure, we can send our engineer to serve you. Customer should be afford the visa, two ways tickets, accommodation and labor charge 100 USD per day.During covid reason, we don’t offer over sea service, but give on-line service for technology help, please forgive.

Q8: What are the payment terms?

A8: TT and irrevocable 100% LC are acceptable. If pay by TT, 30% down payment before producing, 70% balance pay before arranging shipping.

Q9: What's delivery time?

A9: Normally delivery time is about 60-90 days after receiving down payment for one set packing system, depend on customer's requirement.